Contact Us

Instant Live Chat

Availability: Daily, 7 AM – 11 PM EAT
Click the chat bubble at the bottom right of any page to start a real-time conversation in English or Kiswahili. Our agents can help with:

• Account registration & ID verification
  
• Bonus activation & promo code questions
  
• Deposit or withdrawal troubleshooting
  
• Navigating the mobile site and app features
  

Email & Phone Support

We aim to reply to emails within one business day, often much sooner. For faster service, include your username and a brief description of your issue.

• General Inquiries & Account Help: [email protected]
  
• Payments & Withdrawals: [email protected]
  
• Promotions & VIP Requests: [email protected]

Help Center (24/7)

Our Help Center is stocked with step-by-step articles, video tutorials, and FAQs on:

• Getting Started: Registration, KYC steps, and securing your account
  
• Bonuses & Promotions: How to claim, wagering requirements, and expiration dates
  
• Technical Support: Solving login errors, cookie settings, and device compatibility
  
• Betting Basics: Singles, accumulators, system bets, and live wagering
  

Stay Connected

Keep up with the latest games, exclusive offers, and community events:

• Twitter: @PinUpKenya
  
• Facebook: facebook.com/PinUpKenya
  
• Instagram: @PinUpKenya
  

Have another question? Reach out now—our Nairobi team is ready to make your Pin-Up Kenya experience exceptional!